Terms & Conditions
All our prices are quoted in US dollars (US$) per person and in general consist of park entrance fees, rescue fees, camping/hut/lodge costs, full board/a cook (three meals per day while on tour), English speaking safari/mountain guides, porters on trekkings, 4×4 vehicle on safaris, camping equipment if needed, unlimited game viewing within park opening hours and permit validity, if not stated otherwise under a specific tour.
Items of personal nature (e.g. toiletries, phone calls, souvenirs, bottled water, soft drinks/alcoholic beverages, laundry, cigarettes etc.), travel insurance, additional meals/drinks/accommodation/transfers/tours/stop-overs/flights and gratuities to the crew are not included in our prices.
In case that prices of accommodation, park fees, fuel etc. increase for more than 5%, Pure Afro Travels Ltd. reserves the right to adjust its rates. All prices are subject to change without notice until your booking is confirmed.
- Booking Conditions and Payment:
A booking is considered confirmed upon receipt of 25% non-refundable deposit to our bank account. Only the amount actually received on our bank account shall be considered as paid (all money transfer costs are to be paid by the client). The remaining balance is due 30 days prior to your departure date. If your reservation is made within 30 days of departure, the entire price must be paid at the time of confirmation. Accepted methods of payment include money transfer.
We can also accommodate those who are interested in paying the balance upon arrival in Tanzania with cash US$ currency (US$ bank notes younger than 2006!) or Visa / MasterCard credit card (at 5% bank surcharge).
No refund is made in case of shortening of the scheduled tour after official departure. In case of extension of the tour after official departure, the payment of additional days is settled in the Pure Afro Travels Ltd. office upon client’s arrival in Arusha.
Cancellation of a confirmed reservation must be notified to Pure Afro Travels Ltd. in writing. If not agreed otherwise, the following scale of cancellation charges will be applicable, depending on the day prior to departure of the tour when the cancellation notice is received (deposit is non-refundable):
- Between 45 and 30 days – deposit;
- Between 30 and 14 days – 50 percent of the tour price;
- Between 14 and 7 days – 75 percent of the tour price;
- Between 7 and 0 days or in case of No show 100 percent of the tour price.
- Late Booking:
All reservations of hotels and lodges are made only after receiving your advance payment. In case of late bookings it may possibly happen that by the time a down payment is received, one or more hotels or lodges may be fully booked. We will try to reserve similar substitutes should circumstances necessitate so, however if not possible, the price of the tour will be adjusted accordingly.
- Hotel or Flight Booking only:
We are organising safaris, trekking tours, excursions as well as booking hotels and flights. In case of booking only a hotel or a flight, full payment is required upon confirmation; please note that 50 US$ reservation charge applies as well.
Accommodation is based on two persons sharing a double or twin bedded room. Single rooms are subject to availability and cannot be guaranteed; please note that a single room supplement applies. Christmas, New Year and Easter supplements may also apply, depending on the policy of the accommodation property.
Hotels, lodges and luxury tented camps are mentioned as an indication of the category and rooms may be reserved at similar establishments. We shall make every effort to provide accommodation as stated in the itineraries.
- Re-routing or Amendment of Tours :
We reserve the right to re-route the itinerary or amend the arrangements of any tour in case of unexpected adverse circumstances beyond our control.
It is essential to understand that in Africa local conditions are not always predictable; occurrences as border closure, poor road conditions etc. can cause delays, disturbances and modifications of the initial itinerary. We shall make every effort to minimize inconveniences but cannot accept responsibility for matters which are clearly beyond our control.
Depending on the number of clients, all our tours are operated in comfortable four wheel drive vehicles with sliding windows and pop-up roofs or purpose-built eight-seater extended vehicles all ensuring good game viewing and unrestricted photography.
English speaking driver/guide is included.
We reserve the right to employ the services of sub-contractors.
Due to the limited space in safari vehicles, luggage should be limited to one normal size suitcase or backpack per person. On trekking trips the weight limit is one bag (rucksack or duffel/sausage bag) of 15kg; if the baggage weight exceeds 15kg, the cost of additional porter is paid by the client.
In all matters relating to the hotel accommodation, tours, transport etc., the company and its agents act only as agents of the passengers and assumes no responsibility for injury, personal illness, delays, loss or damage to person or property in any manner. The company shall not be liable for any losses arising from delayed departures or arrivals owing to causes beyond our control; or subsequent missing of air, ship or train connection. The company shall as well not accept responsibility for any inconveniences arising from unannounced alteration of air, ship or train schedules, or any illness contracted on tour.
The company’s liability to passengers carried in its own vehicles is governed by the laws of the country in which the safari takes place and no other country.
All claims are subject to the jurisdiction of the courts of the country in which the action arises.
The company reserves the right to employ sub-contractors for all or part of the services.
While every care is taken, the company cannot be held responsible for loss or damage to the luggage.
In the case of a car breakdown, a rescue vehicle will be provided and the time lost will be compensated either with an additional day or a refund calculated according to the time lost.
Pure Afro Travels Ltd. draws your attention to the fact that there are certain inherent dangers involved with adventure travel and the client accepts them at his/her own risk.
The company accepts no responsibility for injuries sustained on the tour or the loss of baggage or damage to your property. It is strongly recommended that all clients are individually insured. Travel insurance should cover personal accident, medical expenses and repatriation, trip cancellation and loss of personal effects. Make sure your insurer is aware of the type of travel to be undertaken.
If you have cause to complain during your holiday, you must bring it to the attention of the guide or other local representative who will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday and to complain upon return.
At times it can happen that your e-mail does not reach us. If you do not receive our reply within two days, we advise you to resend your e-mail. Please check your spam/junk folder.
After your stay with us in Tanzania, we invite you to help us improve our services even more by filling in our evaluation form and signing our guestbook!
With the signing of the contract and processed partial or full payment, the client confirms to have read, understood and agrees to all of the terms and conditions of the trip.